OneSoccer Support

# Watching Content

# I have signed up for the service but I can't view it

If you are a OneSoccer subscriber already but you are unable to view the channel, click one of the devices below and follow our troubleshooting recommendations:

If you can't find a solution for your issue on our Help Center, please contact us with a detailed description of your problem from your Customer Area (opens new window).

# I'm experiencing streaming problems: freezing, slowness, buffering, etc.

As an online service, OneSoccer can be affected by connectivity problems, and, even if you have a good connection speed, bandwidth saturation or excessive latency can affect streaming quality.

If the bandwidth decreases at any point, the system will downgrade the quality of the image to prevent problems with freezing.

If you experience any of these issues with OneSoccer, please follow our recommendations.

Possible problems

  • Weak or intermittent Internet connection.
  • Repeated buffering or frequent loading.
  • Problems when starting the OneSoccer application
  • Error messages such as "Unable to connect to the Internet" or problems reproducing content on a device usually indicate that your Internet connection is slow or intermittent.

Our advice:

DISCONNECT DEVICES CONNECTED TO YOUR NETWORK

First, we recommend that you disconnect any devices connected to your router that are not being used to view the content, as they could be consuming bandwidth.

RESTART YOUR HOME NETWORK

To do this, make sure to disconnect ALL devices from your home network for at least one minute before reconnecting each of them one by one.

  1. Switch off the device.
  2. Unplug the router from the power outlet for at least 30 seconds.
  3. Plug in the router again and wait until the LED lights come on again to indicate normal status.
  4. Switch on the devices and reopen OneSoccer.

CONNECT YOUR DEVICE DIRECTLY TO THE ROUTER

If you connect to the network using a wireless router and are still unable to access the network after restarting the router, try connecting your device to it directly using an Ethernet cable. That will help you identify the origin of the problem, ruling out problems with the router or wireless connection as possible causes.

  1. Switch off the device.
  2. Connect the device directly to your router using an Ethernet cable.
  3. Unplug the router from the power outlet for at least 30 minutes; then, plug it in again and wait until all LED lights are on and have stopped blinking.
  4. Switch on the devices and reopen OneSoccer.

We recommend that you try to connect your device directly to your router, if possible, to rule out the possibility that the wireless router is causing the signal problems. If you are unable to connect your device directly to your router, you can skip this step.

IMPROVE THE WIFI SIGNAL

If you are connected to a WiFi network and the previous steps did not solve the problem, follow some or all of these steps to improve the quality of your wireless connection:

  1. Change the location of your router to improve the signal strength. Reception will typically be better throughout the house if the router is in a central location.
  2. Wireless interference can cause serious problems with WiFi connections. Phones, microwave ovens and other wireless devices in the vicinity of the router may cause wireless interference, so we recommend that you keep them away from the router.
  3. Place the router in a high place. If the router is located on top of a bookcase or desk, its performance will be better than if it is under a piece of furniture.

If freezing only occurs on a particular device, report the problem in your Customer Area (opens new window), specifying the type of device (PC or Mac, iOS, Android, Android TV, Smart TV…) and the brand and model so that we can check its compatibility.

# Can I select the image quality?

To prevent problems with image quality caused by selecting a quality setting that is incompatible with the speed and characteristics of the connection, OneSoccer (opens new window) automatically selects the optimal image quality for the available connection. Check the minimum requirements to watch OneSoccer (opens new window) However you can select the quality of the image of the video by your own, clicking on the settings icon.

# What is True Colors?

A new technological solution for color blind fans so they can enjoy soccer in OneSoccer as close as possible to the colors of their team. In the player you will have the option to modify the colors of the image with 6 filters corresponding to the different chromatic ranges.

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